Smart Help Center

• Pressure with 20 Bar, works great on creating thick crema and it smelles aromatic. Pour in 50ml of water if you would like taste it stronger.

• It combines the basket and the portafilter. Most non-pressurized portafilters except for bottomless ones cause the espresso to exit from a single hole, so having a single hole does not identify it as a pressurized basket. Other brands also combine the portafilter and basket with a single hole that is not a pressurized basket.

• Both 220V and 240V can be charged as long as the charging adapter supports it. Please note that the output voltage of the adapter is at least 5V and the output power is at least 10W.

• Please use a 5V/2A or 5V/3A USB wall charger to charge. The machine will not be charged while using a charger below 10W (e.g. the Apple 5W charger).
• The charging cable may be damaged during shipment and delivery, please retry with other type-c cables if the device is unable to charge. If the above does not solve the problem, please contact：hello@outinshop.com

• Yes, it can be charged by a usb-c to usb-c cable or a usb-a to usb-c charger. Note: The machine will not be charged while using a charger below 10W (e.g. the Apple 5W charger).

• Nano cannot be use while it is charging. Please use our device when it is fully charged.

You can clean the machine with a sponge and detergent. However, do not use boiling water to wash the fuselage shell, otherwise it will fade.

• Our device should stop automatically; However if it happens, you can single click the buttom manually to turn off the machine.

• It indicates the power is too low. Please operate after fully charged.

• Yes, after a long press to heat, you will hear a beep and see the LEDs flashing to indicate it’s on. After the beep, you can do something else and just wait for your espresso.

• No, everything is automatic. All you need is to put the coffee grounds or coffee pods into the basket and screw it on, and pour some water in. The portable espresso machine will take care of the rest of the process.

• Yes, it can do.

• The coffee powder needs to be compacted and either the powder compartment or capsule compartment needs to be tightened.

• We prefer to use the machine with a compliant adapter.

• Empty extraction or double-click extraction directly.

• Our Max marking capacity corresponds to 80ml. Although it can be more than 80ml, we recommend not exceeding 80ml. Also, if you want optimal crema, we recommend 50ml.

It is recommended to add pure water for extracting, mineral water may lead to the scale formation.

• After thousands of tests in Outin factory, the time heating 50ml of water to the temperature (92°C) and extracting coffee is 200 seconds at 25°C. However, if water is more than 50ml, time will vary according to your volume.

• When the power is not enough, the machine is not able to heat up even though plugged in.

• No, Ouin Nano cannot be used to heat milk.

• Brewing fails for the following reasons:

1.The portafilter is not tightened or the grounds basket filter is not installed properly

2. The ground coffee is too fine, causing the grounds basket filter to be blocked and extraction failure.
Please use espresso-grade grounds, then install the grounds basket filter properly and tighten the portafilter.

• The grounds need to be really fine in order to extract a shot of espresso with rich cream. If the grounds are too coarse, the cream will be less.

• Yes, Outin Nano is compatible with all coffee capsules for Nespresso system, no matter the brand (Nespresso, illy, L'OR, Jacobs, Lavazza, Kimbo etc.). Please press firmly on the coffee capsule for a successful extraction

• The Outin Nano version currently on sale has solved this problem and can stably pierce capsules. Please press firmly on the capsule for successful extraction. Let's start making coffee!

• No, it comes with an adapter for Nespresso pods. Very easy to use

• Outin has a 24-Month Warranty and 30-Day Free Return Guarantee. If you are not satisfied within this period, simply contact us via hello@outinshop.com

• Outin has a 24-month warranty. If there is any problem with the product, including battery problems, within 2-year warranty period, we promise to replace it with a new machine. And we encourage consumers to go to local recycling stations for E-Waste. If you can provide us with proof of electronic recycling, we will donate to TNC in your name.

• If the purchase time of the product exceeds the 2-year warranty period, we can not provide free replacement service. But we still encourage consumers to go to local recycling stations for E-Waste. We will donate to TNC in your name if you can provide us with proof of electronic recycling. You will also get an exclusive discount that can be used on your next order.