If you are going to request a return, please refer to the following points
1. The time period for accepting returns
We have a 30-day Money Back Guarantee return policy, which means you have 30 days after receiving your item to request a return.
2. Warranty
Thanks for shopping at Outin Shop. We sincerely hope to ensure you have a satisfactory experience while you’re using and purchasing our products, whether you’re at our website. Besides, by placing an order or making a purchase at Outin Shop, you agree to the terms set forth below along with Outin Shop’s Privacy Policy and Terms of Use.
During our 24-months limited warranty period, if you experience any problems with your portable espresso machine, please contact: hello@outinshop.com to start the warranty claim process. Our team will work with you to determine the proper solution to the issue and the best way to fix. If your espresso machine experiences any damage due to part quality issues, we will send the proper replacement part for repair or a new machine. However, man-made damage is not being compensated.
3. Applicable circumstances for returns and refunds
All returns must be authorized by Customer Service.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please make sure you keep the product in good condition and return ALL accessories with the packaging. To complete your return, we require a receipt or proof of purchase.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
The return shipping fee will be deducted from your final reimbursement.
Note: Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will only receive partial refunds.
You can always contact us for any return question at
hello@outinshop.com
- If there is any suspected product quality problem or transportation damage, please follow the simple steps:
Step 1:
Contact us at your earliest convenience to send your video of using the machine.
Step 2:
After you followed our instructional videos & proved that you failed to solve due to the machine's functional problem, we will pay for all the return and replacement shipping costs for this circumstance.
4. Measures to be taken to return goods for a refund
To start a return, you can contact us at hello@outinshop.com. Write your order number and reason for return in the email, including a photo of the product you are returning.
We will confirm the required information about you within 1 business day.
Please note that returns will need to be sent to the following address: 1137 Sofia, Bulgaria, Tsarigradsko shose 425 Blvd. 2nd Floor, 201st Office
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
5. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
6. Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
7. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
8. European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
9. How long does it take to receive a refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you'll be automatically refunded on your original payment method of 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@outinshop.com.
10. Costs incurred for return and exchange with goods
We DO NOT charge a handling fee for returns or exchanges.
If the return is caused by product problems, we will bear the return postage required.
